At a Jacksonville McDonald’s on Thursday things got a little crazy. Action News Jax captured a video of an altercation between a customer and a McDonald’s employee.
Not quite sure as to what the argument was about — a missing chicken nuggets or perhaps too much salt on the fries? but the video shows the worker on the other side of the counter going at the customer angrily. She slapped the lady in the face causing her glasses to fall off to the floor. The customer looks as though she was ready to hit her back, but re-framed from reacting and returned back to the counter.
According to witnesses the customer instigated the altercation by throwing a drink at the employee, Action News Jax reported.
“I’m speechless. I’m blown away by that one,” fellow customer Eddie Ford told ActionNewsJax. “I think it’s totally unprofessional. Your job is customer service, and you come behind the counter and fight a consumer? That’s crazy. You’re the face of the company.”